With idyllic places, suitable by the Mediterranean Sea in Spain, Helios Lodges have developed a new calming and balanced proposal to offer a exclusive experience, all these thanks to a crew that strives to the highest every working day to make the remain unforgettable.
Visitor experience is paramount for the staff at Helios. Digitising Helios’ processes working with SiteMinder’s open resort commerce system has been essential to permitting the company to style and design holistic procedures centred about guaranteeing each guest a personalised and frictionless client journey, from their to start with get in touch with with the lodge online, to the minute they test out…and further than.
Enhanced efficiencies direct to far better functionality
Thanks to the digitisation and automation of their processes, Helios Lodges now has a seamless workflow that integrates the PMS, reserving engine and the RMS.
Kris Vanaerschot, Main Business Officer at Helios Resorts, suggests “Our prior technological innovation provider didn’t give the likelihood of method automation or bi-directional integrations, but considering that we started employing SiteMinder, the seamless connection that the system offers to our present devices has allowed us to automate procedures and steer clear of any manual data entry. It’s also served us enhance efficiency across the board, for illustration with regards to revenue administration.”
Thanks to SiteMinder, we are now operating considerably far more effectively. I have seen an increase in direct bookings, the income has improved, and it has reduced human error. Accomplishing my career is now additional enjoyable and easier. Vanaerschot adds.
Engineering as a driver of guest fulfillment
By providing true-time facts and automatic methods which bypass guide processes, SiteMinder’s platform has permitted Helios to reply nimbly when new possibilities and difficulties crop up, like unforeseen and swift alterations in the marketplace that influence bookings, and guest choices and behaviours. In individual, the business underlines SiteMinder’s dynamic premiums program as critical to optimising online product sales.
With SiteMinder’s help, Helios Lodges has managed to maximize beneficial evaluations for each of its four distinctive attributes alongside Spain’s Mediterranean coast, thereby encouraging loyalty and model advocacy. This is just a single example of what fantastic lodging providers can reach when empowered by up coming generation technology, encouraging them meet and surpass the anticipations of today’s digitally savvy hotel guests
Retain up the terrific get the job done Helios Lodges!