TRAVEL agents have taken issue with claims by Ryanair boss Michael O’Leary that every customer who has requested a refund has received it.
Mr O’Leary denied there were still delays with refunds for cancelled flights.
Last year there was a storm of protest by the airline’s customers over long delays and difficulties getting money back for flights they did not take.
Mr O’Leary told RTÉ radio’s Morning Ireland: “Every customer who has requested a refund has received it.
“There are some with vouchers who have the option of a cash refund if they want it – they will receive it within five days. There is no backlog in refunds – all have now been issued.”
But the Irish Travel Agents Association (ITAA) contradicted this, saying travel agents continue to have problems accessing flight refunds from Ryanair.
It said the issue continues to affect bricks and mortar travel agents