It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. To get the best reviews and returning customers, go above and beyond […]
Travel Quarantine
Content marketing may seem like a buzzword, but in fact it should be a crucial part of every hotel’s marketing strategy. Content rules the internet and, nowadays, the majority of your guests are researching and booking their travel online. To catch their eye and keep up with the competition, you […]
How did your hotel’s reputation hold up this summer? A boom in travel activity this summer provided a fresh trove of review data to help hoteliers understand how guest sentiment has changed and benchmark future performance. Here below we share some of the key review trends we picked up in […]
The Arenillas Ecological Reserve is located in the southwestern coastal region of Ecuador in the province of El Oro. The closest major city is Huaquillas, a border city with Peru. The reserve is home to both tropical dry forest and mangrove forests. The reserve has more than 17,000 hectares, making it […]
The importance of accurate targeting – that is, the act of reaching the right audience with the right offer – is incredible, and we have tangible proof to prove it.
One of the best destinations in Colombia is the Tatacoa desert, where you can enjoy hiking, nature and photography. In this travel guide I tell you everything you need to know to plan your next visit to the Tatacoa desert, including how to get there, where to sleep, to what […]
Online Direct Is the Fastest-Growing Hotel Distribution Channel
Kayak Explore is one of the most user friendly and powerful features for finding cheap airfares and we include instructions for using Kayak Explore and some insider tips. Kayak Explore Access Kayak Explore by going to Kayak.com, click the Explore link or image on the right side of the screen. You can […]
This trip was sponsored by Key2Persia, who I had the chance to partner up with, in order to promote off the beaten track places within south and eastern Iran. However, this is an honest review and all the opinions are my own We were in the last week of March […]
The current economic climate is stirring up a hornet’s nest. The worldwide drop in the Value department index in our Global Hotel Review Benchmark Report shows that these repercussions can be felt across every segment of the hospitality industry. So, we had a deeper look into what guests are saying […]