A hotel organisation chart can be a powerful tool for hoteliers at any stage of business, providing the clarity and structure for better decision-making and empowering people across the organisation to do their best work.

Here, we cover everything you need to know about creating and using a hotel organisation chart – with examples provided.

What is a hotel organisational chart?

A hotel organisational chart is a visual representation of how leadership, departments, roles and tasks are arranged in order for a hotel to operate day-to-day and find success in the longer term.

Who reports to who? Which department is responsible for a certain project? Which role carries out a specific task? All of these questions and more can be answered by a hotel organisational chart.

What are the benefits of a hotel organisational chart?

A hotel organisational chart provides a way for staff and stakeholders to navigate the business internally. It provides a foundation on which processes are built and gives clarity around business structures, hierarchies, lines of authority, business reporting relationships, roles and responsibilities.

This clarity can:

  • Boost efficiency and communication
  • Improve collaboration and communication
  • Empower employees and managers
  • Help onboard new employees
  • Assist with resource planning and decision making