It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. To get the best reviews and returning customers, go above and beyond […]
memorable
Memorable and romantic things to do in Savannah Georgia include seeing oak trees draped with moss (everywhere), exploring USA’s most walkable historic district and its classic riverfront, photographing amazing architecture and houses (and staying in them), and experiencing remarkable food and craft beverages. I heard a local resident describe Savannah […]
The guest experience has become more than just upgrades and fancy espresso makers in rooms. It’s become a phenomenon that touches every aspect of travel. For example, the amount that travelers are willing to spend on in-destination tours and activities is projected to be worth $266.7 billion by 2027, according […]