It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. To get the best reviews and returning customers, go above and beyond […]
Guests
Travelers everywhere expect their online experiences to be as frictionless on mobile as they are on desktop. However, the online travel and hospitality industries stand out for often failing to meet that expectation. That’s pretty shocking when you consider approximately 6.6 billion of us in the world own a smartphone. […]
3. Combat Data Breaches & Automate Fraud Detection Online booking and shopping have increased dramatically in the post-pandemic era, and so too has payment fraud. According to JP Morgan, approximately 74% of organizations were the victims of actual or attempted payments fraud in 2020 alone, while in that same year, […]
If you google “hotel horror stories,” three things will occur to you. One, that bed bugs, or any other type of bug, truly are the worst. Two, if the hotel is haunted, you should probably just abandon it before The Shining happens. And three, that those guests are never coming […]
…And while you’re at it, streamline everything else too. Hospitality means making it as easy as possible for guests to experience their ideal stay. Hoteliers should streamline every conceivable touchpoint, so that nothing stands between the guest and getting what they want. Booking should be made as easy as possible […]
Guests aren’t just looking for a hotel bed to sleep in. They want to indulge in accommodations that feature high-quality room amenities. They want to feel pampered. They want luxury. In fact, according to PwC’s Consumer Intelligence Series Report on hotel brand loyalty, “both business and leisure travelers say room quality is […]