Travel agents dispute Michael O’Leary’s claim on Ryanair refunds

TRAVEL agents have taken issue with claims by Ryanair boss Michael O’Leary that every customer who has requested a refund has received it.

Mr O’Leary denied there were still delays with refunds for cancelled flights.

Last year there was a storm of protest by the airline’s customers over long delays and difficulties getting money back for flights they did not take.

Read More

Mr O’Leary told RTÉ radio’s Morning Ireland: “Every customer who has requested a refund has received it.

“There are some with vouchers who have the option of a cash refund if they want it – they will receive it within five days. There is no backlog in refunds – all have now been issued.”

But the Irish Travel Agents Association (ITAA) contradicted this, saying travel agents continue to have problems accessing flight refunds from Ryanair.

It said the issue continues to affect bricks and mortar travel agents

Read More

Travel agents join growing calls for greater financial support amid new restrictions

The travel industry remains one of the Canadian economy’s hardest-hit by the COVID-19 pandemic, but over a year after the country’s first cases began appearing, most of its major sectors have received no specialized government support.

a large air plane on a runway: An Air Canada Airbus A320 jet (C-FPDN) takes off from Vancouver International Airport, Richmond, B.C. on Thursday, September 24, 2020.

An Air Canada Airbus A320 jet (C-FPDN) takes off from Vancouver International Airport, Richmond, B.C. on Thursday, September 24, 2020.

“This is the worst time in airline history, and they’ve laid off over twenty-five, thirty thousand people in Canada — Porter has not flown since last March,” Karl Moore, a professor at McGill University and travel-industry analyst, told Global News.

Moore suggested the major reason Air Canada, WestJet, Sunwing and Air Transat agreed to suspend their flights to many vacation spots was likely to finally win a financial support package from Ottawa.

“For them to do this shows that they are negotiating with the government,” he said.


Read More

Austria Can’t Exclude Travel Agents From VAT Plan, ECJ Says

Law360 (January 28, 2021, 6:57 PM EST) — Austria can’t exclude travel agents from a preferential value-added tax scheme on the premise that they sell their packages to other businesses, the European Court of Justice ruled.

Excluding such business-to-business sales from the VAT scheme violates European rules, the European Union’s highest court said Wednesday. The special regime applies to all agencies, whether they sell services to taxable businesses or end consumers, the court said.

Under the rules, travel agents in the EU are taxed only on profits they earn selling travel packages, according to the European Commission. But travel agents are also not allowed to deduct tax on goods…

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the

Read More

New Travel Rules Devastating for Agents and Industry: ACTA and ACITA

ACTA and ACITA are sounding the alarm for travel agents and travel agencies following the federal government’s announcement of tough new travel news. But ACITA says Ottawa is at last talking about financial help for agents.

“The news of earlier today with respect to the suspension of flying to the Caribbean and Mexico as well as significant related restrictions is absolutely devastating for all sectors within the travel industry – from airlines to hotels, tour operators, travel agencies, travel agents, independent contractors and all other businesses that rely on tourism,” ACTA President Wendy Paradis said on Friday.


Prime Minister Justin Trudeau on Friday announced that Canadian airlines will cease flying to the Caribbean and Mexico as of yesterday, and that the ban will continue through April 30. He also announced tough, new testing rules and quarantine regulations that will radically reduce travel demand.

“Without enhanced and urgent aid, and

Read More