It’s one thing to meet customer expectations, and quite another to exceed them. Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. To get the best reviews and returning customers, go above and beyond […]
Day: June 18, 2024
Hospitality is as old as human civilization, as humans have been traveling for trade, education or pilgrimage. As the oldest living civilization India has a tradition called – Atithi Devo Bhava, which essentially means that an unannounced guest is comparable to Devatas or Gods. Our ancient cities, towns, villages and […]